Shipping policy

SHIPPING POLICY

Last updated: September 3, 2026

ORDER PROCESSING

All current Xtoy.US products are shipped from our U.S. warehouse. Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from shipping transit time. During periods of unusually high order volume, processing may take longer.

SHIPPING DESTINATIONS

During our initial launch, Xtoy.US ships to:

• The contiguous United States
• Alaska
• Hawaii
• Puerto Rico
• Canada

We currently do not ship to destinations outside the United States and Canada.

STANDARD U.S. DELIVERY

Standard delivery within the United States generally takes 3–7 business days after the order has been processed.

Depending on the destination, package size, and service availability, orders may be shipped by USPS, UPS, or FedEx. Delivery dates are estimates and are not guaranteed.

FREE SHIPPING

Orders of $49 or more qualify for free standard shipping within the contiguous United States.

Shipping charges for Alaska, Hawaii, Puerto Rico, and Canada are calculated at checkout and do not qualify for the contiguous U.S. free-shipping offer unless otherwise stated.

EXPEDITED SHIPPING

UPS 2nd Day Air or Next Day Air may be available for eligible delivery addresses in the contiguous United States.

Expedited shipping speeds apply after order processing. Orders still require up to 1–2 business days for processing unless otherwise stated.

Expedited services might not be available for Alaska, Hawaii, Puerto Rico, Canada, PO boxes, or certain remote destinations. Available services and prices will be shown at checkout.

CANADIAN ORDERS, DUTIES, AND TAXES

Orders shipped to Canada are sent Delivered at Place (DAP).

The recipient is responsible for any applicable import duties, taxes, customs charges, brokerage fees, or other fees imposed by Canadian authorities or the shipping carrier. These charges are not included in the product price or shipping charge paid to Xtoy.US.

DISCREET PACKAGING

Orders are shipped in plain outer packaging. Product names and descriptions are not displayed on the outside of the package.

TRACKING INFORMATION

When tracking is available, tracking information will be sent to the email address provided at checkout after the order ships.

Tracking updates are provided by the carrier and may take time to appear after a shipping label is created.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact info@xtoy.us as soon as possible. We cannot guarantee that an address can be changed after an order enters processing.

Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.

DELAYS

Delivery estimates may be affected by weather, carrier disruptions, holidays, customs processing, incorrect addresses, or other circumstances outside our reasonable control.

Xtoy.US is not responsible for carrier or customs delays, but our support team will assist with available tracking information and carrier inquiries.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery location, mailbox, front desk, parcel locker, and other secure areas.

  2. Ask household members, neighbors, or building management whether they accepted the package.

  3. Allow up to one additional business day because some carriers mark packages as delivered before final placement.

  4. Contact the shipping carrier to request delivery details.

  5. Email info@xtoy.us with your order number and tracking number.

We will assist with reviewing the shipment and, when appropriate, opening a carrier inquiry. A replacement or refund is not automatic and will depend on the carrier’s findings and the circumstances of the order.

LOST OR DAMAGED PACKAGES

If tracking has not updated for an extended period, or if your package arrives visibly damaged, contact info@xtoy.us promptly with your order number, tracking information, and photographs when applicable.

Please retain the product, shipping box, label, and packaging materials until the claim has been reviewed.

ORDER CANCELLATIONS

You may request cancellation within 12 hours after placing an order, provided the order has not entered processing or shipped.

Cancellation requests are not guaranteed. Once an order has entered processing or has shipped, it cannot be canceled and will be subject to our Returns & Refunds Policy.

CONTACT US

For shipping questions, contact:

Xtoy.US
Operated by AmourUS Inc.
Email: info@xtoy.us
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time